Refund Policy

01 Free listings

The basic school listing on SchoolNest is completely free. No payment is required, and no refund is applicable.

02 Paid features

We may offer optional paid features to enhance your school's visibility on the platform:

• Featured placement — placement on the homepage or top of search results.
• Premium profile — enhanced layout, additional photos, video.
• Priority support — faster response times.

03 7-day satisfaction guarantee

If you purchase a paid feature and are not satisfied, you may request a full refund within 7 calendar days of your purchase — provided that:

• The feature has not been substantially used.
• You have not previously received a refund for the same feature within 12 months.
• Your account is in good standing.

04 After the 7-day window

After 7 days, refunds are generally not available, except in the following cases:

• Where required by Ugandan consumer protection law.
• Where we failed to deliver the paid feature as described.
• Where a duplicate payment was made in error.

05 How to request a refund

1. Email [email protected] with the subject line "Refund Request".
2. Include: your school name, the email on your account, the date of purchase, and the reason.
3. We will acknowledge receipt within 2 business days.
4. We will process the refund within 10 business days of approval.

06 Processing refunds

Approved refunds are issued to the original payment method. Processing times vary:

07 Non-refundable situations

Refunds will not be issued in the following cases:

• The paid feature has been fully delivered and used.
• You violated our Terms of Service and your account was suspended.
• You submitted false or misleading school information.
• You requested a refund after the 7-day window and no exception applies.

08 Chargebacks

We encourage you to contact us directly before initiating a chargeback. Chargebacks initiated without contacting us first may result in account suspension pending investigation.

09 Consumer rights

Nothing in this policy limits any rights you have under the Consumer Protection Act, 2022 (Uganda) or other applicable consumer protection laws. Where local law provides you with greater rights than this policy, those rights prevail.

10 Contact